Privacy Policy
Privacy Policy
Effective Date: January 14, 2026
This Privacy Policy explains how Secret Garden Seed Bank (“we,” “us,” “our”) collects, uses, discloses, and safeguards information when you visit our website, create an account, contact us, or place an order (the “Site”). By using the Site, you agree to this Privacy Policy.
1) Information We Collect
We may collect the following categories of information:
- Identifiers & contact details: name, email address, phone number, billing/shipping address.
- Order & account information: items purchased, order history, account login details, customer service messages.
- Payment-related information: payment status and limited details provided by payment processors (we do not receive or store your full card number).
- Device & usage data: IP address, browser type, device identifiers, pages viewed, approximate location (from IP), and interactions with the Site.
- Cookies & similar technologies: used for site functionality, preferences, analytics, and security.
2) How We Use Your Information
We use information to:
- Process orders, payments, returns, and customer support requests.
- Communicate about your order, account, or service updates.
- Improve the Site, troubleshoot issues, and enhance security and fraud prevention.
- Send marketing emails if you opt in (you can unsubscribe at any time).
- Comply with applicable laws, enforce policies, and protect our rights.
3) Notice at Collection (California & Similar State Privacy Laws)
We collect categories of personal information described above for business and commercial purposes such as: order fulfillment, account management, customer support, site security, analytics, and marketing (where permitted).
4) When We Share Information
We may share information as needed to operate our business, including with:
- Service providers: hosting, analytics, customer support tools, email delivery services, and fraud-prevention tools.
- Payment processors: to process payments securely.
- Shipping and logistics partners: to deliver orders and provide tracking updates.
- Legal and compliance: if required by law, legal process, or to protect rights, safety, and prevent fraud.
- Business transfers: if we are involved in a merger, acquisition, restructuring, or sale of assets.
We do not sell personal information in exchange for money. If we use partners that may be considered “sharing” for targeted advertising under certain state laws, you may request to opt out (see “Your Privacy Rights”).
5) Cookies, Analytics, and Advertising
We use cookies and similar technologies to keep the Site working, remember preferences, understand how visitors use our Site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain features.
6) Email & Marketing Preferences
If you subscribe to marketing emails, you can opt out anytime by using the unsubscribe link in our emails. We may still send non-marketing messages that are necessary for service (e.g., order confirmations and policy updates).
7) Data Retention
We keep personal information only as long as reasonably necessary for order processing, customer support, legal obligations, dispute resolution, fraud prevention, and enforcement of agreements. Retention periods vary depending on the type of data and why we collected it.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system can be guaranteed 100% secure, and we cannot guarantee absolute security.
9) Your Privacy Rights (United States)
Depending on your state of residence, you may have rights to request access to, correction of, or deletion of certain personal information, and to opt out of certain processing (such as “sale” or “sharing” for targeted advertising, if applicable).
To submit a request, contact us at [enter privacy email]. We may need to verify your request before responding. We will not discriminate against you for exercising privacy rights.
10) Children’s Privacy
Our Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
11) Third-Party Links
Our Site may link to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing information.
12) Changes to This Privacy Policy
We may update this Privacy